No refunds for no-show ticket holders

Couldn’t make it to the Fleetwood Mac concert? Don’t expect a refund.

Fleetwood Mac played a long-awaited concert at the KFC Yum! Center on Tuesday night, and though thousands were able to attend, some ticket holders were stuck at home because of Monday’s snowstorm.

Refunds won’t be issued, and ticket holders who were unable to attend are also annoyed with the Yum Center because they reached a message-only answering system, instead of a human, when they tried to call the box office, WAVE-TV reports.

“You could not get the Yum Center to even answer the phone,” Phil Stokeley said. Stokeley, who lives outside Lexington, said he had two front-row tickets valued at $1,000 but he couldn’t make it out of his driveway.

Judy Stone, who lives in Washington County, said she had three tickets that cost $75.50 each but she also didn’t have a way to get to the venue, the story said.
A Yum Center spokeswoman said she couldn’t answer WAVE-TV’s questions, only saying that refunds won’t be issued.

Stokeley said he finally reached a human on the phone Tuesday, and he was told that his complaint will be taken to a supervisor, the story said.

Louisville Business First / Wednesday, February 2015

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